90% of the costs to your business for payment processing and merchant services has nothing to do with advertised discount rates, and everything to do with precisely when and how customers pay you.
We're here to streamline operations so that your business can grow, focusing on asking the right questions and sharing our knowledge instead of distracting you with marketing gimmicks. When you grow, we grow.
Founder Bill Mitchell has dedicated the past 20 years to expanding his knowledge of merchant practices from small to large and across multiple key industries. He sits on the Verifone Advisory Board and is one of the only beta-testers for First Data, working to bridge the gap between vendors and merchants. Bill believes in mutually beneficial business partnerships that are founded upon transparent and clear communications.
April knows the retail industry from both sides of the cash register, as well as the challenges that come with training staff that is able to handle delicate financial transactions while providing excellent customer service. April is the queen of making things happen; as our senior advisor she believes that by staying on the side of her clients, any obstacle in the way of their goals can ultimately be overcome.
Ashley is a customer service veteran who joined Merchant Concepts from the credit card processing industry and was surprised to notice that our phones rarely rang. She was quick to embrace the culture of proactive client development that focuses on ongoing training, monitoring, and assessment of changing business needs. Ashley is a Portland native, and is proud to be working with the best merchants in town.
Having grown up in Japan, Israel, and later graduating from Princeton University in New Jersey, Josh is excited to call Portland home. His approach to business development is to identify and implement the right solutions at the right time. Josh is an educator at heart, his work driven by a passion for empowering others to achieve their goals by sharing his knowledge with them.